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We have a 14-day return/replacement policy, which means you have 14 days after receiving your item to request a return/replacement. Hotspots and gateways are excluded. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging (unopened). You’ll also need the receipt or proof of purchase.

To start a return, you have to contact us at Contacting via our live chat is not a valid way to start a return unless agreed upon by one of our live chat workers during work hours (09:00 – 17:00 CEST). If your return is accepted, we’ll instruct you where to send the items back to. The cost of the shipping is paid for by the customer. The return must be sent back to Daily Minerst within 14 days. Items sent back to us later than 14 days or without first requesting a return will not be accepted. You can always contact us for any return questions at When a return has been received we will inspect the products and process a refund within 14 days.

Damage and problems

We test and check our cable assemblies, antennas, connectors, mounts, adaptors and lightning protectors before we send the product to you to make sure you don’t receive a defective product. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom items such as coaxial assemblies and outdoor enclosure kits. We will only accept returns of cable assemblies if we delivered the wrong assembly to you or it’s completely unused, undamaged and in its original packaging. Hotspots and gateways can’t be returned except for the quality problems. Items whose price depends on fluctuations in the financial market over which Daily Miners has no influence can’t be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift vouchers.


The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.


We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, the amount will be automatically refunded to the original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

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